System Management and Monitoring

Our System Management and Monitoring Solutions

Often, IT managers face these daunting questions :

  • Why is it so slow to browse a particular website ?
  • Why the ERP application takes longer than usual to process a transaction ?
  • Do we have unauthorized software installed at the end user workstation ?
  • What is the monthly storage growth rate of our company ?
  • How do we reduce our support cost especially IT helpdesk ?
  • hat is the average downtime for a particular server ?

In reality, these information are scattered in each and every corner of an organization. Significant resources would need be deployed to gather, consolidate and analyze this information if they were to be carried out manually. Moreover, the difficulty in matching the right person with the relevant skill sets and experience to assume these responsibilities is a headache commonly faced.

Our offerings of end-to-end system management and monitoring product suites from IBM, CA, HP, Network Associate and Deerfield offer the following benefits:

  1. System Management
    • Automated tools for asset management Auto-discovery of systems in your organization, be it pc, server, network devices or applications, complete with system configurations. Ease of keeping track of assets, up to date system documentation and facilitate license audit.
    • Centralized Management Ability to manage enterprise-wide pcs, servers, network devices and applications via centralized console.
    • Automated Application Rollout and Updates Lower deployment cost of application installation and maintenance through “push to client” concept.
    • Enforced Organization Policy Standardized desktop/profile for each user with an authorized list of installed devices and applications reduce support cost per client.
    • Remote Helpdesk Capability Provide remote support functionalities for desktop via remote control session improve on service response and service quality but lower support cost.


  2. System Monitoring
    • Proactive Response: Real-time health status monitoring with integrated automatic alerts.
    • Centralized Repository: Gathering point for network traffic statistics, server health, utilization ratios, storage consumption, and application usage.
    • Proactive Response Capability to monitor the health status of all systems in real-time with integrated automatic alert system (e-mail, audio, phone, pager, SMS ) allow the support and maintenance function to swiftly react to any outages.
    • Centralized Repository for System Statistics Act as a gathering point for all network traffic statistics, server health information, appliance utilization ratio, storage consumption rate and application usage, which plays a critical role in system design and capacity planning for future expansion as well as enforcement of SLA (Service Level Agreement) to end-users.